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Troubleshooting

How to make Sensibo Air control your A/C

You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your AC correctly or at all. You had successfully set up your Sensibo device and connected it to your wifi network but:. 1. Sensibo does not control your

Error - Could not find Sensibo device network (Sensibo Air)

You are trying to set up your Sensibo device and received the 'Could Not Find Sensibo Device Network' error. Follow these steps in order to manually connect your Sensibo device to your wifi network:. First please make sure that the Sensibo device is

Sensibo Air blinking patterns - What do they mean?

If your device cannot connect, please note the blinking pattern on the device which can indicate what the issue is. No blinking: The Sensibo device is connected to the server. 1 blink: Blinking once every 2 seconds - The device is in setup mode and y

How to recognize the correct remote for Sensibo Air

Try these few steps:. Try to set your remote manually by following this article.

Manually connect Sensibo Air to your WiFi network (network name and password)

You can always set up the WiFi profile manually. Here's how:. 1. Power cycle the Sensibo Air device. 2. While the Sensibo device is connected to the power, reset it by inserting a paperclip into the little hole on the device's side for at least 5 sec

How to connect Sensibo Air to my router

Check the following before taking any further actions:. If your credentials were entered correctly and the network is indeed online, you might have issues connecting due to network settings such as firewall, VPN, or proxy. You can also try to manuall

Basic troubleshooting (Sensibo Air)

You should read and follow this article when:. What to try:. If all fails:. If you are still having issues, contact us.

How to control your Window or Portable A/C with Sensibo Air

You've installed Sensibo and connected it to your wifi network but Sensibo is unable to control your Window / Portable AC correctly or at all. You had successfully set up your Sensibo device and connected it to your wifi network but:. 1. Sensibo does

How To Factory Reset HomeKit Data - Sensibo Air

In the event your device shows "no response" on the Home app, reset the HomeKit data from the Sensibo Air by pressing and holding the reset button on the side of the device for 10 seconds (15 to be on the safe side) then reset your router. This will

Geofence Troubleshooting (Sensibo Air)

Here are some of the best practices to help improve Geofence accuracy... If the issue persists, please let us know, and we will be more than happy to provide further assistance.