Basic troubleshooting (Sensibo Sky)Updated 9 months ago

A/C does not react after setup

You should read and follow this article when:

1. You have installed Sensibo Sky
2. You have successfully connected Sensibo to the internet
3. You have set up your A/C remote control during setup
4. After the installation, you use the app
5. You see Sensibo Sky sending a signal, indicated by a blue light, to the A/C
6. The A/C unit does not react

What to try:

1. Make sure there is a clear line of sight between the Sensibo device and the AC
2. The black glossy part of the Sensibo device should face your A/C unit
3. Place the Sensibo device closer to the AC, at about 1 meter / 3 feet
4. Try a different position for placing Sensibo
5. For testing purposes, try to hold Sensibo very close to the A/C unit and see if it reacts
   You can use a standard phone power bank if it helps: 

If all fails:

1. Go to https://home.sensibo.com
2. Log in with your username and password
3. Choose 'Change remote model' from the options
4. Manually try to select your A/C brand
5. If your A/C brand is not on the list - try to go over the Generic items

If you are still having issues, contact us.